Yahoo!

Title: Customer Care Associate

Location: Hillsboro, OR

Start Date: March 2013

End Date: April 2016

Duties:

• Demonstrated integrity, organization, prioritization, and the handling of confidential information while addressing issues in a professional and timely manner for more than 55 customer accounts each day.

• Resolved the highest level of technical complications including troubleshooting, identifying key issues, and providing timely support.

• Allocated resources, resolved issues, and delegated employee tasks as an evening shift supervisor